Wednesday, 27 October 2010

Interviews ahoy !

So I've recently applied for a job within the NHS trust where I work. It's a band 8a position so would do me, Lins and Max nicely. It's Technical Systems Manager looking after the 3rd line staff.

I've got to do a 10 min presentation on:

“The Trust employees are going to be working more agile in the coming years. What needs to be done, changed and deployed to make agile working successful, secure and easy to use.”

Wish me luck people - I've got a month to nail this !

Sunday, 24 October 2010

Internet Explorer lost connection but still connected to internet.

This was a weird one!

User had problems with IE - "Page cannot be displayed" !!!

There was obviously a connection to the internet as sidebar apps were still streaming RSS feeds. Email was still working and I could ping URLs.

What I initially blamed on "Rapport" turned out to be a bad patch that Norton had published for 360. i downloaded the Norton Remover and it worked a treat !

Dell Inspiron Virus

User reported a hijack of the OS and a 3rd part app offering virus removal.

Upon running Spybot, CCleaner and Regmechanic I discovered the "Artemis" virus on his laptop.

There was a suspicious entry in the startup when I ran MSconfig so I removed that and it allowed me to run the resident AV.

Once it had quarantined the virus I was able to reboot and tidy up.

IE wasn't connecting to the internet but this was simply a blank proxy entry in the IE.

Printer connection and MOT

User had bought a new printer (HP 5100) and couldn't get it connected.

PC was running XP Home SP3 but no matter what I did I couldn't get the damn thing to install.

It worked fine on the W7 laptop they had but no way on the PC.

Did my ususal MOT but gave up on the printer !!!

Broadband troubleshooting and PC MOT

This was a tricky one. The customer had reported problems with his internet dropping off. He had a custom built PC connecting via a Netgear USB dongle back to a BT Home Hub.

The internet would seemingly work fine then grind to a halt. Also their IE had been hijacked by a 3rd party application. I installed Spybot which found in excess of 1000 items on the PC - it appeared the temp internet files had never been flushed in the 6 years they had owned it. CCleaner finished up the rest of the temp files and reg fixes which helped the machine run a bit quicker and revive IE.

I installed Firefox to do the majority of my work as I needed a clean browser to work on.

Once I was happy that I had done all I can in terms of speeding the machine up I went on to troubleshoot the ADSL connection.

The user reported he had his ISP (BT) out who had been as far as replace the D side copper from the local DP to his property. Several homehubs had been provided but the problem was still apparant.

When pinging several URLs at the same time as his router there was an obvious drop of packets out to the net while his router was constant.

Other than recommend a new PSU for the Homehub (as this has reportedly caused problems for other users) I advised he call BT and jump higher and shout louder and get them to replace the copper on the E side of the connection.

Lenovo N500 keyboard replacement

This was another laptop that had a faulty keyboard - just a straight forward swapout and it worked fine. Had a helping hand from the Lenovo website and got the service manual in PDF format.

2x Laptop Repairs

First job since my little venture took off was 2 laptops a customer wanted me to look at. There was a Toshiba Satellite A200 that had suffered a spillage which left it with a bank of faulty keys. I proceeded to purchase a replacement keyboard and replaced it accordingly. Once it was fired up it worked a treat.

The other was an old Dell Latitude they wanted flattening and rebuilding. Luckily this was a nice easy job as the provided the OEM CD's

PC repair service

I've started my own PC repair business in the beginning of October - here is a record of the jobs I've had to date...