This was a weird one!
User had problems with IE - "Page cannot be displayed" !!!
There was obviously a connection to the internet as sidebar apps were still streaming RSS feeds. Email was still working and I could ping URLs.
What I initially blamed on "Rapport" turned out to be a bad patch that Norton had published for 360. i downloaded the Norton Remover and it worked a treat !
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Let me know if this helped.
I'd really appreciate any comments (well, only nice ones) so please feel free to let me know what you think of the blog and also ask for further help...