1) Go to Start menu and Choose Run (or Press the Windows key and the 'R' key together)
2) Type "C:\Program files" (or "c:\program files (x86)" for 64-bit machines) and click "Ok".
3) Find a folder named “Trusteer”, right click it with the mouse, and choose “Delete”. Make sure the folder was removed.
4) Open the Run command as described in step 1
5) Type "%userprofile%\appdata\local" and click "Ok".
6) Find a folder named “Trusteer”, right click it with the mouse, and choose “Delete”. Make sure the folder was removed.
* If the path results in an error, please use the following path instead: %appdata%
7) Open the run command again and this time type "%programdata%" and click "Ok".
- If you cannot locate the folder, it might be hidden because of default settings.
To change the folder’s settings:
- Go to the Start menu,
- Click on Control Panel,
- Click on Folder Options,
- Click on the View tab,
- Under “Hidden files and folders”, choose “Show hidden files, folders, and drives” and click OK.
8) Find a folder named “Trusteer”, right click it with the mouse, and choose “Delete”. Make sure the folder was removed.
9) Open the run command and this time type: c:\windows\system32\drivers. Click Ok.
10) Locate the following files and remove them (right click it with the mouse, and choose “Delete”):
* RapportKELL.sys (would be named RapportKE64.sys in 64-bit operating systems)
* RapportHades64.sys (Windows 8 only)
11)
To ensure all Trusteer files were removed, open C drive and search for
“Trusteer” in the search bar on the top right-hand side of the window.
If any files related to Trusteer are found, delete them.
